At Austrump Hosting, we are committed to providing exceptional service. However, we understand that sometimes things may not go as expected. If you have a concern or complaint, we want to hear from you so we can resolve the issue promptly and fairly.
How to make a complaint
We suggest initially discussing your concern with the agent, representative, or property manager managing your property.
If the issue remains unresolved or you’re not satisfied with the response, you may escalate the matter by contacting us via:
Phone: 03 7036 1528
Email: leasing@austrumphosting.com.au
When submitting your complaint, please include as much detail as possible, along with the resolution you’re seeking, if applicable.
If you need assistance in explaining or lodging your complaint—or if you’d prefer to talk through your concerns informally first—feel free to get in touch with us.
How we will handle your complaint
At Austrump Hosting, we will ensure that complaints will be handled confidentially, and information will only be shared where necessary to resolve the issue. A record of all complaints and their outcomes will be maintained for quality control and reporting purposes. Complaint data will be reviewed regularly to identify recurring issues and implement improvements.
What if you’re still unhappy?
Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to escalate the matter further. Details of the relevant authority in each state are set out below: